We hope that you find the answers to your questions in our list of frequently asked questions below. But if you don’t, please email us at sales@magnamindz.com and we promise to get back to you as soon as we can.

About Magna Mindz

What is MAGNA MINDZ?

MAGNA MINDZ is a toy and book store located in Long Island, NY that prides itself on bringing you the best learning and educational toys in the industry that helps build your child’s foundational skills in all areas.

Where is the physical store located?

MAGNA MINDZ is located in a beautiful town of Hicksville, Long Island, NY.

How do I contact the store?

If you want to reach out to us at the store, you can email us at sales@magnamindz.com or you can call us at (516) 226 3336.

What is THE MAGNA BOX?

THE MAGNA BOX is a product introduced by MAGNA MINDZ and it is an age-appropriate monthly subscription of top branded learning and educational toys, games and puzzles.

About The Magna Box

What’s in THE MAGNA BOX?

Every box contains unique and hard to find educational items from world’s top brands that help enrich learning and develop key skill such as language, emotions, creativity, social-emotional, cognitive, vocabulary, literacy and more.

What’s the difference between MAGNA MINI and MAGNA MEGA?

MAGNA MINI starts at $19.99/box and contains 1-2 latest and unique branded items whereas MAGNA MEGA starts at $29.99/box and contains 2-3 latest and unique branded items.

What is the recommended age range for THE MAGNA BOX?

The recommended age range for THE MAGNA BOX is from newborn to 15 years.

What are the categories in THE MAGNA BOX?

There are 8 different categories to choose from. They are STEM, Discovery & Exploration, Early Childhood, Imaginative & Role Play, Games & Puzzles, Sensory, Special Needs and Arts & Crafts.

Are the items in THE MAGNA BOX educational?

The answer is simply, YES! THE MAGNA BOX focuses solely on learning and educational toys, games, and puzzles. We only work with the best educational toy brands that develop products which help build a child’s foundational skills in all areas.

What are the benefits of THE MAGNA BOX

THE MAGNA BOX comes with a lot of benefits. Let’s look at a few:

  • Nurture Skills – Our educational toys help your little one in learning and developing various skills
  • Surprise – Nothing better than seeing a smile on your little one’s face. Give a surprise gift of top name branded learning toy in a personalized box at a value better than retail.
  • Branded Variety – Get access to hundreds of hidden and hard to find top brands and enjoy a new item(s) in every box.
  • Convenience – Let our experts curate the age-appropriate boxes for your munchkin and enjoy our door step delivery.

How many items come in a box?

MAGNA MINI contains 1-2 items and MAGNA MEGA contains 2-3 items. Items can be toys, games or puzzles.

Are the items repeated?

We try all our best that every box you get contains unique item (s). But, things happen. If you receive a similar item you already received in any of your previous boxes, please email us at sales@magnamindz.com and we will gladly assist you.

An item in the box is broken. What should I do?

Our team always check the items to make sure they are in great condition before placing them in the box. But, things happen. If you receive a broken item, please email us at sales@magnamindz.com within 2 days of receiving your box and we will gladly assist you! We love to make our customers happy.

How do I contact you?

We hope that you find the answers to your questions in our list of frequently asked questions below. But if you don’t, please email us at sales@magnamindz.com and we promise to get back to you as soon as we can.

Ordering and Delivery Information

How much does THE MAGNA BOX subscription cost?

We have 2 options you can choose from. MAGNA MINI and MAGNA MEGA

MAGNA MINIMAGNA MEGA
Monthly: $19.99 + $3.49 (S+H)Monthly: $29.99 + $3.49 (S+H)
3 Month Prepay: $55.97 + $10.47 (S+H)3 Month Prepay: $83.97 + $10.47 (S+H)
6 Month Prepay: $119.94 + $20.94 (S+H)
Get 1 Additional Month Free (7 Boxes)
6 Month Prepay: $179.94 + $20.94 (S+H)
Get 1 Additional Month Free (7 Boxes)
12 Month Prepay: $239.88 + Free Shipping
Get 1 Additional Month Free (13 Boxes)
12 Month Prepay: $359.88 + Free Shipping
Get 1 Additional Month Free (13 Boxes)

How much does the shipping cost?

Shipping within the continental U.S. is $3.49 per box. With a 12 month prepay subscription plan, shipping is ABSOLUTELY FREE.

Where do you ship?

Currently, we ship boxes to continental U.S. and Canada. Soon, we will be adding more regions beyond North America.

Do you offer International Shipping?

Apart from Continental U.S., we only ship to Canada. The shipping to Canada is $5.49 per box.

How often do I get a delivery?

We send you a new box every month for the duration of your subscription plan.

When will my box arrive?

We send the boxes on or around the 20th of every month. So, you should be expecting it within 3-5 business days.

When are the boxes shipped?

The first box will ship within 3 business days of your order. All subsequent boxes will ship during our normal shipping schedule which is around the 20th of every month.

Do we get to keep the toys that came in the previous box?

Definitely! What you got in previous boxes is yours. There is no need to return anything.

Do we need to be home to receive the boxes?

Absolutely not. If you are not home, the boxes will be left outside waiting for you at your main door.

I haven’t received my box yet. What should I do?

Please wait till the 25th of the month to receive your box. If it still hasn’t turned up, please email us at sales@magnamindz.com and we will put our investigators at work.

Can I buy it as a gift without it renewing?

Yes! Go through the normal subscribing process.

  • Choose between MAGNA MINI and MAGNA MEGA
  • Select your toy category
  • Select whether you want monthly, 3 month, 6 month or a 12 month gift
  • Personalize the gift by entering the child’s name and age
  • On the checkout page, select “This is a gift”
  • Your gift will now not automatically renew
  • Enter recipients name and email address

How do I pay?

You can pay using all major debit and credit cards or through PayPal.

Are my credit card details safe?

Payments are processed by a third-party company called Stripe Inc. Your payments are protected and secure. We do not have access to your card details. You can also pay by using PayPal. Select ‘Checkout with PayPal’ at checkout.

What is the return policy?

Subscription boxes are NOT returnable. If you have a problem with your box or you are not satisfied, please email us at sales@magnamindz.com and we will do everything we can to resolve it.

Manage Subscription

How does billing and shipping work?

Payment for your first order is processed immediately upon sign up. If you are on a Month to Month, 3 Month, 6 Month or 12 Month Prepay, the first box will ship within 3 business days of your order and subsequent boxes will ship during our normal shipping schedule which is around the 20th of every month.

For Monthly Subscribers, subsequent monthly charges will occur on or around the 20th of each month from next month.

When will my subscription renew?

Your subscription will automatically renew when it expires. To cancel your subscription, simply log in to your account and cancel the renewal.

How does automatic renewal feature work?

Auto-renewing Subscriptions will continue for the initial duration and then will automatically renew for same duration. For example, a 6 month prepay subscription will renew at the end of the 6th month for an additional 6 months.

My subscription is about to end. How do I renew it?

If you are happy with our box and wish to renew your subscription, you don’t have to do anything as it be automatically renewed for the same duration as your current subscription. If you wish to cancel it after your current duration, simply login to your account and cancel the renewal after receiving your last box.

How do I cancel my subscription?

If you have purchased a monthly subscription plan, you can cancel it by logging in to your account any time. If you have pre-paid for the 3, 6 or a 12-month subscription plan and wish to cancel it, you will still receive the remaining number of boxes which you have paid for, but this will not renew automatically.

Can I add more than 1 subscription to my account?

Yes, you can add multiple subscriptions to your account. Just login to your account and click “Add Subscription” and continue the process. The new subscription will be added to your account.

Can I skip or pause my subscription?

You can skip or pause your next renewal by logging in to your account. Click the edit button and then click “Skip or pause Next Renewal”. Next renewal will be skipped or paused until a new renewal month is chosen.

Can I switch from MAGNA MINI to MAGNA MEGA or vice versa?

Yes, you can. Please log in to your account to change your product. You must do this on or before the 15th of the month, as the monthly charge will occur on the 20th of the month.

How can I change/update my shipping and billing address or add a different credit card?

Please login to your account to update/change any details. For additional support, contact us at sales@magnamindz.com

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