faq

We hope that you find the answers to your questions in our list of frequently asked questions below. But if you don’t, please email us at sales@magnamindz.com and we promise to get back to you as soon as we can.

About Magna Mindz

MAGNA MINDZ is a toy and book store located in Long Island, NY that prides itself on bringing you the best learning and educational toys in the industry that helps build your child’s foundational skills in all areas.
MAGNA MINDZ is located in a beautiful town of Hicksville, Long Island, NY.
If you want to reach out to us at the store, you can email us at sales@magnamindz.com or you can call us at (516) 226 3336.
THE MAGNA BOX is a product introduced by MAGNA MINDZ and it is an age-appropriate monthly subscription of top branded learning and educational toys, games and puzzles.

About The Magna Box

Every box contains unique and hard to find educational items from world’s top brands that help enrich learning and develop key skill such as language, emotions, creativity, social-emotional, cognitive, vocabulary, literacy and more.
MAGNA MINI starts at $19.99/box and contains 1-2 latest and unique branded items whereas MAGNA MEGA starts at $29.99/box and contains 2-3 latest and unique branded items.
The recommended age range for THE MAGNA BOX is from newborn to 15 years.
There are 8 different categories to choose from. They are STEM, Discovery & Exploration, Early Childhood, Imaginative & Role Play, Games & Puzzles, Sensory, Special Needs and Arts & Crafts.
The answer is simply, YES! THE MAGNA BOX focuses solely on learning and educational toys, games, and puzzles. We only work with the best educational toy brands that develop products which help build a child’s foundational skills in all areas.

THE MAGNA BOX comes with a lot of benefits. Let’s look at a few:

  • Nurture Skills – Our educational toys help your little one in learning and developing various skills
  • Surprise – Nothing better than seeing a smile on your little one’s face. Give a surprise gift of top name branded learning toy in a personalized box at a value better than retail.
  • Branded Variety – Get access to hundreds of hidden and hard to find top brands and enjoy a new item(s) in every box.
  • Convenience – Let our experts curate the age-appropriate boxes for your munchkin and enjoy our door step delivery.
MAGNA MINI contains 1-2 items and MAGNA MEGA contains 2-3 items. Items can be toys, games or puzzles.
We try all our best that every box you get contains unique item (s). But, things happen. If you receive a similar item you already received in any of your previous boxes, please email us at sales@magnamindz.com and we will gladly assist you.
Our team always check the items to make sure they are in great condition before placing them in the box. But, things happen. If you receive a broken item, please email us at sales@magnamindz.com within 2 days of receiving your box and we will gladly assist you! We love to make our customers happy.
We hope that you find the answers to your questions in our list of frequently asked questions below. But if you don’t, please email us at sales@magnamindz.com and we promise to get back to you as soon as we can.

Ordering and Delivery Information

We have 2 options you can choose from. MAGNA MINI and MAGNA MEGA

MAGNA MINI MAGNA MEGA
Monthly: $19.99 + $3.49 (S+H) Monthly: $29.99 + $3.49 (S+H)
3 Month Prepay: $55.97 + $10.47 (S+H) 3 Month Prepay: $83.97 + $10.47 (S+H)
6 Month Prepay: $119.94 + $20.94 (S+H)
Get 1 Additional Month Free (7 Boxes)
6 Month Prepay: $179.94 + $20.94 (S+H)
Get 1 Additional Month Free (7 Boxes)
12 Month Prepay: $239.88 + Free Shipping
Get 1 Additional Month Free (13 Boxes)
 12 Month Prepay: $359.88 + Free Shipping
Get 1 Additional Month Free (13 Boxes)
Shipping within the continental U.S. is $3.49 per box. With a 12 month prepay subscription plan, shipping is ABSOLUTELY FREE.
Currently, we ship boxes to continental U.S. and Canada. Soon, we will be adding more regions beyond North America.
Apart from Continental U.S., we only ship to Canada. The shipping to Canada is $5.49 per box.
We send you a new box every month for the duration of your subscription plan.
We send the boxes on or around the 20th of every month. So, you should be expecting it within 3-5 business days.
The first box will ship within 3 business days of your order. All subsequent boxes will ship during our normal shipping schedule which is around the 20th of every month.
Definitely! What you got in previous boxes is yours. There is no need to return anything.
Absolutely not. If you are not home, the boxes will be left outside waiting for you at your main door.
Please wait till the 25th of the month to receive your box. If it still hasn’t turned up, please email us at sales@magnamindz.com and we will put our investigators at work.

Yes! Go through the normal subscribing process.

  • Choose between MAGNA MINI and MAGNA MEGA
  • Select your toy category
  • Select whether you want monthly, 3 month, 6 month or a 12 month gift
  • Personalize the gift by entering the child’s name and age
  • On the checkout page, select “This is a gift”
  • Your gift will now not automatically renew
  • Enter recipients name and email address
You can pay using all major debit and credit cards or through PayPal.
Payments are processed by a third-party company called Stripe Inc. Your payments are protected and secure. We do not have access to your card details. You can also pay by using PayPal. Select ‘Checkout with PayPal’ at checkout.
Subscription boxes are NOT returnable. If you have a problem with your box or you are not satisfied, please email us at sales@magnamindz.com and we will do everything we can to resolve it.

Manage Subscription

Payment for your first order is processed immediately upon sign up. If you are on a Month to Month, 3 Month, 6 Month or 12 Month Prepay, the first box will ship within 3 business days of your order and subsequent boxes will ship during our normal shipping schedule which is around the 20th of every month.

For Monthly Subscribers, subsequent monthly charges will occur on or around the 20th of each month from next month.

Your subscription will automatically renew when it expires. To cancel your subscription, simply log in to your account and cancel the renewal.
Auto-renewing Subscriptions will continue for the initial duration and then will automatically renew for same duration. For example, a 6 month prepay subscription will renew at the end of the 6th month for an additional 6 months.
If you are happy with our box and wish to renew your subscription, you don’t have to do anything as it be automatically renewed for the same duration as your current subscription. If you wish to cancel it after your current duration, simply login to your account and cancel the renewal after receiving your last box.
If you have purchased a monthly subscription plan, you can cancel it by logging in to your account any time. If you have pre-paid for the 3, 6 or a 12-month subscription plan and wish to cancel it, you will still receive the remaining number of boxes which you have paid for, but this will not renew automatically.
Yes, you can add multiple subscriptions to your account. Just login to your account and click “Add Subscription” and continue the process. The new subscription will be added to your account.
You can skip or pause your next renewal by logging in to your account. Click the edit button and then click “Skip or pause Next Renewal”. Next renewal will be skipped or paused until a new renewal month is chosen.
Yes, you can. Please log in to your account to change your product. You must do this on or before the 15th of the month, as the monthly charge will occur on the 20th of the month.

Please login to your account to update/change any details. For additional support, contact us at sales@magnamindz.com